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Having a winning culture isn’t easy. It starts with an in-depth hiring process that rewards drive, creativity, and spunk. Sound exciting? You will fit right in!
ARE YOU THE BEST?
we want you!
President/CEO, RID, NCIDQ, IIDA
As the owner of Built for Dreams, this is my favorite part of the website! It is this section where I’m able to gush about the A-Team of people who work with us and are assigned the pleasure of working together on incredible projects for every single client. Every person with us has the technical credentials, licenses and education needed that you will see with every design firm you review. But I find it’s a bit more interesting for you to see these wonderful people through my heartfelt stories about them, and that little something that makes them quite unique.
We all have Pinterest pages set up with our interests, our vision boards, our motivational clips and other things so that you can know us on a little bit more of a personal level, so be sure to spend some time there.
RID, NCIDQ, IIDA
“I witness daily the true heart she brings to our clients, to their projects, and to our team. Erica dives headfirst with excitement…”
“I witness daily the true heart she brings to our clients, to their projects, and to our team. Erica dives headfirst with a level of energy and excitement you see in the best designers. The project becomes a canvas of ideas and she embraces the challenges of balancing a budget with a desired aesthetic and function. What I love most about Erica is how she blends vision and crafts solid solutions in such a fun way to our clients. People truly love working with her because of her positivity. I witness a hyper-focused talent constantly fulfilling every client need, thinking ahead to help them realize the very best design for their budget. There isn’t a better day than when Erica bounces to my office to tell me about what she’s excitedly accomplished, learned, or delivered. Her love for what she does shines through.
Regarding technical skills, Erica has led multiple large-scale commercial furniture projects as part of the BFD team, tasked with detailed coordination, design. and project management. She sticks with a project throughout its life and works weeks, months, and sometimes years with them or the designer to get the perfect solution. She effectively manages design and support staff to coordinate with the client deliverables throughout the design process, with a tailored approach for each client. Working closely with designer-driven projects, she brings commitment to deadlines and response times with an unparalleled customer service approach. Her goal is to be the right-hand talent resource to her design client and provide world-class support for team efforts driving the client’s success. She has mastered CET 3D rendering to provide the client an exact rendition of specified product for order and delivery. Client expectations are fully satisfied ahead of order management by providing a photorealistic and fully communicated design.
I recently received this comment from a client with an extremely limited budget. Erica worked just as diligently and carefully to provide a perfect a solution for this client as she does for clients with larger budgets:
“Erica has been wonderful and so has the whole experience so far! Thank you for getting her to me so quickly! She has been so helpful and responsive, and I can’t express how much I appreciate it. I can’t wait to get it all together and start enjoying my new space, and I’d love for you to come see it!”
This is the norm for Erica; I receive comments like this from nearly every client she works with.”
“Crystal is one of my favorite stories. She’s been with BFD nearly ten years. As a young designer right out of school, she came on as our fledgling business began to grow. She blossomed from a very shy designer and not only did she quickly learn the ropes, she began driving the department. Crystal is a high-level performer, and I’ve never witnessed someone with more ambition to take on and make the best of any challenge. She single-handedly developed many of the systems we still use today for project delivery and is always one of the first to embrace new technologies and drive the integration into our deliverables. I describe her as a powerhouse of leadership, mentorship, and exceptional talent.
The analytical instinct and maturity level of her decision making has led to her promotion as our Operations Division Manager in 2020. Her organizational skills are flawless. She is part owner in Bolt FDI, our installation company. Her influence is infectious, and her heart to do the right thing for our clients is resolute. She is another designer who sparks compliments from clients continuously as people love working with her, internally and externally. They appreciate her skills and client management approach, and comment on her empathetic demeanor and her kindness.
Crystal has designed commercial furniture projects for large-scale healthcare, banking, education, and private industry clients. She is a registered interior designer and works primarily with commercial furniture clients.”
“BFD is so very fortunate to have Karen on our staff. You will be hard pressed to find someone in the industry who works harder, is more pleasant and humble, and quicker on delivery for the procurement and logistics roles she serves. Extremely detail oriented, she is responsible for quoting, product procurement, order processing, acknowledgment confirmations, and logistics for an internal team of seven designers and three salespeople. She takes great care to make certain everything is received in perfect order for a smooth delivery to our warehouse.
I describe Karen as a checks-and-balances person with a designer’s eye. She negotiates strongly with manufacturers and CSRs to keep them on task and make our clients’ projects a priority in their queue. She assists the designers with special finish and fabric concerns to bridge the gap between the designer and the vendor. Karen has a brain for literally hundreds of details at a time and takes care of many issues before anyone knows they were even a problem. This includes expediting shipments with our vendors and working with them to ensure our client is getting exactly what they are expecting, on time. Karen owned her own company in another city before coming to BFD and approaches her role with a level of ownership and service that is personal on behalf of our clients. She knows how important she is to the logistical success of every project.
Karen is personally invested in our clients’ success. Preparation and execution are her superpowers, wrapped in a bundle of care. She is a knitting master by hobby – which seems apropos for the host of details she knits together for us.”
“Kirsten is another of our unique designers who has been with bfd interiors for nearly as long as we have been in business. For her design focus, she gravitates to projects for children, hospitality, pets and education. She is definitely complex, with a heart of gold, a sharp wit, and a technical mind. She lovingly tortures our CFO who has a disdain for Hump Day funnies. She has prank called Anita, decorated her office and sent wicked e-cards, all the time, giggling in good humor, while poking the bear. It’s kinda their special thing.
I’ve seen her problem solve highly intricate design problems where I would have given up long ago. When we have a systems reconfiguration and all the parts and pieces are strewn about and must be counted, reorganized, redesigned and filler parts specified to make the system work again for a client, Kirsten is our go-to. When we need to highly organize a complex design installation, Kirsten saves the day. When our IT guy is nowhere to be found, and our computers need a touch or a kick, she waltzes in and waves a magic wand to keep us going. She is definitely our back house problem-engineer for our technology and programmable apps, and I secretly think she can leap tall buildings in a single bound.
She recently adopted a dog named Gracie, and yes, there is an Instagram page you can follow…Oh Goodness Gracie“
“Anita leads our financial and procurement team, maintaining all purchasing contracts and driving accounting department efficiencies. Our wizard behind the curtain, Anita’s previous role with TTU FP&C made her the perfect person for our team to help us establish vendor purchasing contracts and protocols. She has been part of our team nearly nine years and works tirelessly to ensure our contract clients and our vendor counterparts are aligned for the product lines we represent. One thing that resonates with me, and the thing I appreciate most about her, is her drive to always find an answer and never tell our clients ‘No.’ If there is a special need, request or hurdle, she works with the procurement team to make the project feasible and make things flow seamlessly through final billing. When you think about an accounting team, visions of cubicle-sitting, bean-counting, calculator-banging boredom is the natural image. I am so grateful for Anita’s bubbly, lively spirit. She brings fun and lightness to our back office processes and drives a team of very connected and client-focused ladies to keep them enjoying their careers with bfd.”
“And then there’s Donnie, whom we affectionately refer to as “one of the girls,” but whom we really know, is someone we all work for. Donnie is another favorite story of mine. He came to us late in his career path, from the field of steel siding (and was known as the Tin Man-seems to fit)….and oilfield sales. And to my surprise, was able to tough it out with all of these headstrong, Type A, multi-generational women. That alone told me he had what it took to be a special A-Team member. He actually tried to leave us once, and was gone about 5 business days before realizing he missed us too much. #hugs In his interview, he stated, “I can sell ice to Eskimos.” I don’t doubt that for a minute!
He has forged his own path in our hearts, and is a tremendous addition to our team. Donnie has a gift for relationship building with new and existing clients. He is tenacious with a strong sense of customer service and satisfaction. When Donnie walks through the door, know that you have a friend in the industry and a guy who will go to every conceivable length to ensure your satisfaction level!
Donnie was once a PGA Pro golfer touring around. He now spends his leisure time spoiling several dogs with names that sound either grandmotherly, or Mafia-ish.”
Misty is new to our team but passed every test of our intensive hiring process. We are giving her a nickname of Ms. Cheer. Her cheerful attitude, and longstanding experience in customer solutions as a sales and account manager, will be invaluable to bfd clients. One thing she said that stood out to me is how much she cares personally for her client, and how important it is to her, to work through solutions until the client is happy. She enjoys the Western way of life, and spends much of her free time with her horses. She is a weekend rodeo girl and supports her husband as he competes. She loves spending time with her family, reading and volunteers at organizations close to her heart. Her faith gives her great direction and passion in serving others.
Kristie came to our company of the best day of the year – April Fool’s Day! Her connection with clients, designers, industry partners and all of us is universally FUN! She makes the process feel as if a personal concierge has landed at your doorstep. While her “kicks” are heels, she runs as if she has olympic sneakers on.
While being a dynamic account manager is her super power, her love for people, problem solving and process makes her a natural in our design world.
Lexi is our glamour intern. She reminds me of a starlet straight out of the past, and is the queen of the side hustle. Even her cat has a cool name – “Binx,” which sounds like a butler from the 50’s. She loves people, which makes her a perfect fit for bfd. You might run in to her at Picoso’s, where she bar tends, or see her photographing people for portraits and couple shots, or drawing commissionable pieces. We patiently await for her to graduate and join us full time. She loves working on 2D & 3D designs assisting our busy designers creating the ever trending “wow.”
“Our big boss, whose name is actually BOSS, is a new addition to our bfd crew. In keeping with our wellness initiatives, we wanted to have something cute and cuddly, with a big spirt and a lot of sass. Done! You can email boss anytime at email@example.com; also check out his Pinterest board and follow him on other social media. We plan for him to have a lot of adventures, if he can ever find his way out of someone’s lap.”